Refund & Cancellation Policy
This Policy explains how cancellations, payment errors and refund requests are handled for Strix EDGE digital access plans.
Public policy · Applies to the Strix EDGE website and digital services.
1. Digital service
Strix EDGE sells access to digital software and analytical features. No physical goods are shipped. Paid access is activated electronically after successful payment confirmation.
2. Fixed access periods
Paid plans are purchased for the access period selected at checkout. Current fixed-term packages do not automatically renew unless recurring billing is clearly shown and expressly accepted before payment.
3. Cancellation
You may stop using the service at any time. For a fixed-term purchase, cancellation does not normally end access before the purchased expiry date and does not automatically create a refund. Mandatory consumer cancellation or withdrawal rights remain unaffected.
4. Eligible refund situations
A refund may be approved where a duplicate or erroneous charge is verified, paid access was not activated correctly, or a verified technical failure materially prevents use of the purchased service and cannot be reasonably resolved. Other cases may be considered where required by applicable law.
5. Situations normally not refundable
Subject to mandatory consumer rights, refunds are normally not provided because of market losses, trading outcomes, dissatisfaction with a signal or analysis result, a change of mind after substantial use of activated digital access, failure to use the service during the purchased period, or restrictions caused by a user's breach of the Terms.
6. How to request a refund
Send a request to stixedge@gmail.com with the account email, payment reference if available, purchase date, plan and a clear description of the issue. Do not send full card numbers, passwords or other sensitive authentication information.
7. Review and processing
Refund requests are reviewed individually. We may request reasonable information needed to verify the payment and issue. If approved, the refund is normally returned through the original payment method or the payment provider, subject to provider processing times.
8. Duplicate and unauthorized payments
Report duplicate or suspected unauthorized charges promptly. We will review available transaction information and may coordinate with the payment provider. For suspected card fraud, you should also contact your bank or card issuer without delay.
9. Service activation problems
If payment is confirmed but the purchased plan is not activated, contact support. We will first attempt to restore the correct access. If the issue cannot be reasonably corrected, an appropriate refund or other remedy may be provided.
10. Consumer rights
Nothing in this Policy removes or limits rights you have under mandatory consumer law. Where applicable law gives a right of withdrawal for digital services, the exercise and consequences of that right are governed by that law, including any rules concerning immediate performance of digital content or services.
11. Plan changes
If a plan upgrade or replacement is offered, the applicable price, access period and effective date will be shown before purchase. Any credit or adjustment that is not legally required is provided only when expressly stated.
12. Contact
Billing, cancellation and refund requests can be sent to stixedge@gmail.com.