Privacy Policy

1. Information we collect

We may collect account information such as name, email address, profile preferences, selected plan and account status; technical information such as browser, device, IP address, security events and basic usage logs; and information you provide when contacting support.

2. Payment information

Payments are processed by an external payment provider. Strix EDGE may receive transaction reference, payment status, amount, currency and provider identifiers required to activate access, prevent fraud and resolve payment issues. Full card details are processed by the payment provider and are not required to be stored by Strix EDGE.

3. How we use information

We use personal information to create and secure accounts, provide requested features, activate paid access, maintain plan entitlements, operate and improve the platform, prevent abuse, respond to support requests, comply with legal obligations and communicate important service information.

4. Legal bases

Where applicable data-protection law requires a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests in operating and securing the service, and consent where consent is legally required.

5. Cookies and local storage

The website may use essential browser storage and similar technologies for login sessions, language, theme, security, preferences and application functionality. Analytics technologies may also be used to understand aggregate website usage. Browser settings can be used to control some storage technologies.

6. Service providers

We may use carefully selected providers for hosting, authentication, databases, market data, analytics, email, security and payments. Providers receive only the information reasonably necessary for their role and process it under their own legal and contractual obligations.

7. International processing

Some providers may process information in countries different from yours. Where required, we use appropriate safeguards or rely on legally recognized transfer mechanisms.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described here, including account operation, security, payment records, dispute handling and legal or regulatory requirements. Retention periods can differ by data category.

9. Security

We use technical and organizational measures designed to protect accounts and personal information. No internet service can guarantee absolute security, so users should also protect their credentials and notify us promptly of suspected unauthorized access.

10. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, request portability, or withdraw consent where processing is based on consent. Requests can be sent to stixedge@gmail.com. Identity verification may be required before completing a request.

11. Account deletion

Authenticated users can request account deletion through Settings where available, or by contacting support. Certain records may be retained where legally required or necessary for fraud prevention, payment reconciliation, security or legal claims.

12. Children

Strix EDGE is not intended for children. Users must meet the minimum age required to enter into the service agreement under the law applicable to them.

13. Sale of personal data

Strix EDGE does not sell personal data to advertisers or data brokers.

14. Changes to this Policy

We may update this Privacy Policy when the service, providers or legal requirements change. The current version and effective date will be published on this page.

15. Contact

Privacy questions and requests can be sent to stixedge@gmail.com.